I'd stayed initially at the Delta and it didn't go well. I was contacted my Alistair the guest experience expert and a future stay and he assured me it would go better. Last weekend I decided to try again. This hotel is ALWAYS busy... but in a lively fresh way. There was a bit of mix up in the room I was given but I was in my room within 10 minutes. It was lovely, not spacious but everything I needed and above all else is was super clean. Although the one thing I can't stand is not at least having a fridge...(running to the ice machine to fill the bathroom sink with ice always reminds me of parties in university)
The location is PERFECT! but there are a few irrating things at this hotel.
Food delivery....it's not allowed. Not to your room anyways. Is it the noise in the hall of many delivery people due to the size of the hotel, or is it a bid to keep food sales in house? I don't really care...when I am ordering food I don't want to come to the lobby to pick up my food, especially after the spa, pedicures, or having had a few drinks.
No fridges or microwaves..... This bothered me more when my son was younger.....but seriously... I'd like to drink cold stuff or perhaps wrap up my uneaten food and store it....or perhaps reheat some leftovers at 2am....these are pretty basic things.....
Make sure you upgrade your room or ask for something newly renovated....some of the rooms are a bit "dated"
Overall this is a hotel I would stay at over and over again just due to location alone. The room service is a great price and well presented with HUGE lists of possibilities. The staff for the most part CARE about my needs and wants...I think a few changes or lectures in staff members and this would blow other hotels out of the water....Some of the staff are total pains, refusing to do much to help....I'm glad I ran into Alistair even theu a negative stay, I will just deal with him from now on.
I want to LOVE this place I really do, If it were not for the small irritating things I would. But for location it cannot be beat!
Showing posts with label hotel reviews. Show all posts
Showing posts with label hotel reviews. Show all posts
Monday, May 6, 2013
Sunday, March 31, 2013
I did not want to leave the Delta Chelsea Hotel Toronto
Seriously when I saw the amount of kids in the lobby, and heard they had 1590 rooms I was a bit worried.....
I have a seriously injured foot so I was not sure how much stomping thru the city i'd be doing.....but honestly this plain old school hotel made it just so nice to stay in!
If you've never slept in a delta sanctuary bed YOU MUST!!!! it's the nicest coziest bed EVER... 4 pillows...ahhhhhhhhh it was so nice to sit and spend an after noon with a fine wine and my netflix!
Other than the odd door close and the maids cart go squeaking up the hallway I HEARD NOTHING,,,,,I saw NOTHING!!! and even though almost every room has a balcony I did'nt even hear the doors all night.
I really didn't do much the first day.....but the second night I decided (after a painful new tattoo) to order room service... I ordered
cajun chicken breast sammy
Caesar salad
all day breakfast
and coffee
(i hadn't eaten all day lol)
IT was wonderful, delivered fast, with tons of condiments, neatly presented and the gentleman that brought it explained the cheque to me, went over my meal, and asked if I needed anything.....it was lovely...only the little white rose it a bud vase was the cute cherry on top....the only thing I hate AND it's a personal pet peeve.... if you want to charge 9$ for a salad fine BUT STOP USING KRAFT PARMISEAN IN THE CONTAINER.....Buy a wedge and use the peeler ..it's honestly worth it and doesn't cost much more!
The bathroom was beautiful, bright but it could have used a new tub (old school small tub....me not so small)
I think I had an older non updated room. There was some wear and tear but i'll take it....I have NEVER felt so quiet and relaxed... I found it easy to just BE...just sit and be content not going out.
I got the room for 119$ thru livingsocial but would GLADLY pay the 150-170 a night.....SO WORTH IT! and I was just steps from yonge street.
My check in and out were simple....no suprises...no bs...
I would STRONGLY suggest staying here if you are ok with a non suite, traditional room....it's not fancy but you can't always fake quiet, peaceful and that feeling of being appreciated for your business!
*for the record any review I do weather it's hotels or stuff is paid for OUT OF MY OWN POCKET.
spo I have no reason to sugar coat things!
I have a seriously injured foot so I was not sure how much stomping thru the city i'd be doing.....but honestly this plain old school hotel made it just so nice to stay in!
If you've never slept in a delta sanctuary bed YOU MUST!!!! it's the nicest coziest bed EVER... 4 pillows...ahhhhhhhhh it was so nice to sit and spend an after noon with a fine wine and my netflix!
Other than the odd door close and the maids cart go squeaking up the hallway I HEARD NOTHING,,,,,I saw NOTHING!!! and even though almost every room has a balcony I did'nt even hear the doors all night.
I really didn't do much the first day.....but the second night I decided (after a painful new tattoo) to order room service... I ordered
cajun chicken breast sammy
Caesar salad
all day breakfast
and coffee
(i hadn't eaten all day lol)
IT was wonderful, delivered fast, with tons of condiments, neatly presented and the gentleman that brought it explained the cheque to me, went over my meal, and asked if I needed anything.....it was lovely...only the little white rose it a bud vase was the cute cherry on top....the only thing I hate AND it's a personal pet peeve.... if you want to charge 9$ for a salad fine BUT STOP USING KRAFT PARMISEAN IN THE CONTAINER.....Buy a wedge and use the peeler ..it's honestly worth it and doesn't cost much more!
The bathroom was beautiful, bright but it could have used a new tub (old school small tub....me not so small)
I think I had an older non updated room. There was some wear and tear but i'll take it....I have NEVER felt so quiet and relaxed... I found it easy to just BE...just sit and be content not going out.
I got the room for 119$ thru livingsocial but would GLADLY pay the 150-170 a night.....SO WORTH IT! and I was just steps from yonge street.
My check in and out were simple....no suprises...no bs...
I would STRONGLY suggest staying here if you are ok with a non suite, traditional room....it's not fancy but you can't always fake quiet, peaceful and that feeling of being appreciated for your business!
*for the record any review I do weather it's hotels or stuff is paid for OUT OF MY OWN POCKET.
spo I have no reason to sugar coat things!
Saturday, March 16, 2013
A second stay at Toronto don valley hotel.... wish I could say it was good.
ok so it didn't totally suck......but boy what a change from the first trip....and sadly so. Check in was easy...we upgraded to a newly renovated room for our 2 nights (extra 30$ a night) The renovated rooms only means you get a kurig coffee maker, a different colour theme, new carpet and shower.....not a big deal. Oddly our door did'nt even really close unless you really pushed on it....
Our room had a balcony which I thought would be nice as I was with my son....however the view into the condo's next door and the parking lot left ALOT to be desired.....why you would put a kid in a balcony room with no view is beyond me.....I felt like it was perhaps the only room they had available at the time. If I could say one good thing about the view it would be there were rabbits in the garden....but that's about it.
We spent our first day relaxing and not doing much....we went swimming...but this time it was dofferent....there was tons of rust seeping down from the skylight. I understand it's winter and there's condensation but there was ALOT. It wasclear this had been occuring for some time. The pool was kinda scuzzy.....like nobody ever cleaned the tiles around the inner edge and all the scum had affixed to the tile...certainley not like it was on our first visit...and it wasn't even as busy as our first visit.
Dinner was excellent again!
The evening was a never ending lullaby of the screen door above our room opening and closing all night and people spitting off the balcony......gross
As with most hotels there was a hanger for room service breakfast so I filled it out and left it on our door and went to bed...IMAGINE MY SURPRISE when breakfast didn't show up......well you see...nobody bothered to collect the card off our door...then I was blamed by the bitchy woman for not putting it out in time when I had put it outside at 10pm......it says to place it there before 2 am... So needless to say I had to give my order to this total bitch in room service who told me to just give her the order as she was very busy. I ordered eggs benedict which was great...and for the boy, croissant french toast....which never arrived...what came instead was 3 tiny croissants that my son would;nt eat. I called downstairs and explained to a very nice man what happened and it all got fixed and my son's food arrived in about 10-15 mins...and he did enjoy it.
We spent the day at the science center.....while leaving our room it smelled grossly of cigarettes. My son has asthma and I am allergic to smoke so this is a reason I only stay in non smoking hotels....I mentioned it to the woman at front desk and her reply was "that's odd they have a balcony, I'll have someone go spray it" yeah cause that solves the problem.....
it all just kept going wrong.... We did have an awesome fellow at front desk that saved me when the vending machine would not give my son his chocolate bar....he brought us 2 and our twonnie we lost..... sadly this was a highlight of our stay.
Upon returning from the science center exhausted I got to walk with my son down the endless hallway thru the cigarette smoke filled hallway that now also smelled like pot.....when I arrived in our room I called down to front desk....nobody did anything to help...again she informed me she would spray the hall....which most adults know does nothing as far as second hand smoke goes.... my husband was so pissed he told me to phone the cops about the pot....but since I was spending the nights alone with my son I didn't want to start an issue. But at this point I was getting pissed. The fellow who handles their twitter account who had actually addressed the issues we had sent up some fruit and candy for me and my son.....which was nice but I would have been happier not popping benadryl into me and my son because of smoke allergies (it wasn't slightly stinky...it was the entire length of the hall and especially in front of a select few rooms)
dinner again was great!!!! it always is
After more swimming and my son falling asleep, my husband passed by for a bite to eat on his way to work. I ordered him the burger and cheesecake.... It arrived...wrong. the Burger was fine but the cheese cake was apple pie...the man who brought our food let me know that it was wrong and he would be back with the cheese cake. I wish he'd left the pie....cuz the cake tasted like the cardboard it was packaged in....it was sooooooo bad.....but at this point having 2 of 2 failed room service deliveries I just wanted to go to bed and go home the next day!
Between the smoke, and the staff not doing anything but spraying the hall (which if they did you sure couldn't tell) the 2 out of 2 room service fails, the pool, and the view it was a really really sad stay compared to our first stay. You see, I like to find a place and stay there....almost exclusively. I'm fiercely loyal and spread the word of good places. I told everyone I adored this place....but after our recent stay....well I'll keep looking for a place that will at least honor their non smoking hotel policy......
I'm almost a little sad.....if they could get staff that valued their jobs or customers they would do very well. There were 2 people in the restaurant that were great, one guy at front desk and the fellow I'd talked to on twitter several times....but dealing with the bitchy woman for room service and the twit that did nothing but order others to spray the hallway when it was REALLY REALLY CLEAR where the pot and cigarette smoke was coming from but still did nothing..... Well if you don't give a shit....than why should I.
When I blog I also post reviews too yelp, twitter, facebook and a handful of others..... I also provide good word of mouth randomly as I think of it.....I always pay my way and am never given rooms free for reviews.....which is why I can be so honest..... I don't even know if I would stay here again.....unless I got the room on sale or thru a group plan (which luckily i did) Even the fellow I was talking to on twitter seemed to all of a sudden stopped our conversations when I mentioned how disgusting it is to stay in a hotel that doesn't even uphold their non smoking policy....but at this point....I'm not at all surprised.
I read a review on yelp about this hotel that said "even if you put lipstick on a pig it's still a pig" I'm wondering if the first trip I had was just a REALLY REALLY REALLY done up pig.......
Our room had a balcony which I thought would be nice as I was with my son....however the view into the condo's next door and the parking lot left ALOT to be desired.....why you would put a kid in a balcony room with no view is beyond me.....I felt like it was perhaps the only room they had available at the time. If I could say one good thing about the view it would be there were rabbits in the garden....but that's about it.
We spent our first day relaxing and not doing much....we went swimming...but this time it was dofferent....there was tons of rust seeping down from the skylight. I understand it's winter and there's condensation but there was ALOT. It wasclear this had been occuring for some time. The pool was kinda scuzzy.....like nobody ever cleaned the tiles around the inner edge and all the scum had affixed to the tile...certainley not like it was on our first visit...and it wasn't even as busy as our first visit.
Dinner was excellent again!
The evening was a never ending lullaby of the screen door above our room opening and closing all night and people spitting off the balcony......gross
As with most hotels there was a hanger for room service breakfast so I filled it out and left it on our door and went to bed...IMAGINE MY SURPRISE when breakfast didn't show up......well you see...nobody bothered to collect the card off our door...then I was blamed by the bitchy woman for not putting it out in time when I had put it outside at 10pm......it says to place it there before 2 am... So needless to say I had to give my order to this total bitch in room service who told me to just give her the order as she was very busy. I ordered eggs benedict which was great...and for the boy, croissant french toast....which never arrived...what came instead was 3 tiny croissants that my son would;nt eat. I called downstairs and explained to a very nice man what happened and it all got fixed and my son's food arrived in about 10-15 mins...and he did enjoy it.
We spent the day at the science center.....while leaving our room it smelled grossly of cigarettes. My son has asthma and I am allergic to smoke so this is a reason I only stay in non smoking hotels....I mentioned it to the woman at front desk and her reply was "that's odd they have a balcony, I'll have someone go spray it" yeah cause that solves the problem.....
it all just kept going wrong.... We did have an awesome fellow at front desk that saved me when the vending machine would not give my son his chocolate bar....he brought us 2 and our twonnie we lost..... sadly this was a highlight of our stay.
Upon returning from the science center exhausted I got to walk with my son down the endless hallway thru the cigarette smoke filled hallway that now also smelled like pot.....when I arrived in our room I called down to front desk....nobody did anything to help...again she informed me she would spray the hall....which most adults know does nothing as far as second hand smoke goes.... my husband was so pissed he told me to phone the cops about the pot....but since I was spending the nights alone with my son I didn't want to start an issue. But at this point I was getting pissed. The fellow who handles their twitter account who had actually addressed the issues we had sent up some fruit and candy for me and my son.....which was nice but I would have been happier not popping benadryl into me and my son because of smoke allergies (it wasn't slightly stinky...it was the entire length of the hall and especially in front of a select few rooms)
dinner again was great!!!! it always is
After more swimming and my son falling asleep, my husband passed by for a bite to eat on his way to work. I ordered him the burger and cheesecake.... It arrived...wrong. the Burger was fine but the cheese cake was apple pie...the man who brought our food let me know that it was wrong and he would be back with the cheese cake. I wish he'd left the pie....cuz the cake tasted like the cardboard it was packaged in....it was sooooooo bad.....but at this point having 2 of 2 failed room service deliveries I just wanted to go to bed and go home the next day!
Between the smoke, and the staff not doing anything but spraying the hall (which if they did you sure couldn't tell) the 2 out of 2 room service fails, the pool, and the view it was a really really sad stay compared to our first stay. You see, I like to find a place and stay there....almost exclusively. I'm fiercely loyal and spread the word of good places. I told everyone I adored this place....but after our recent stay....well I'll keep looking for a place that will at least honor their non smoking hotel policy......
I'm almost a little sad.....if they could get staff that valued their jobs or customers they would do very well. There were 2 people in the restaurant that were great, one guy at front desk and the fellow I'd talked to on twitter several times....but dealing with the bitchy woman for room service and the twit that did nothing but order others to spray the hallway when it was REALLY REALLY CLEAR where the pot and cigarette smoke was coming from but still did nothing..... Well if you don't give a shit....than why should I.
When I blog I also post reviews too yelp, twitter, facebook and a handful of others..... I also provide good word of mouth randomly as I think of it.....I always pay my way and am never given rooms free for reviews.....which is why I can be so honest..... I don't even know if I would stay here again.....unless I got the room on sale or thru a group plan (which luckily i did) Even the fellow I was talking to on twitter seemed to all of a sudden stopped our conversations when I mentioned how disgusting it is to stay in a hotel that doesn't even uphold their non smoking policy....but at this point....I'm not at all surprised.
I read a review on yelp about this hotel that said "even if you put lipstick on a pig it's still a pig" I'm wondering if the first trip I had was just a REALLY REALLY REALLY done up pig.......
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